Frequently Asked Questions

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Claim request following a death

How to make a claim request following a death?
  • Contact your financial security advisor; or
  • Contact our customer service; or
  • Visit the Personal insurance section of the UL Mutual website. Under this tab, select “Claims & Forms” and reach the Death section. Click on “Claimant's statement - Death Claim”. Complete the form and send it to UL Mutual office with the death certificate issued by the funeral home; or
  • Complete the “Death certificate (Attending Physician)” form if one of the following conditions applies to you:
    • Contract of $24,999 or less issued during the last 5 years;
    • Contract of $25,000 or more issued during the last 9 years;
    • Contract of $200,000 or more;
    • Contract reinstated during the last 3 years, regardless of the amount.
What will be the next steps?

If some documents are missing to proceed with your claim, we will send you a letter indicating the additional documents required for analysis.

Should I send you the originals?

They are not mandatory. However, if you do send the original documents, they will be sent back to you on request.

When will I receive the insurance payment?

When all required documents will be received, UL Mutual commits to proceed with the claim and issue the cheque within the following 5 business days.

Claim request following a disability

How to make a claim request following a disability?
  • Contact your financial security advisor; or
  • Contact our customer service; or
  • Visit the Personal insurance section of the UL Mutual website. Under this tab, select “Claims & Forms” and reach the Disability section. Click on “Claim for Disability insurance benefits - Attending Physician's Statement” to access a 4-page document. Complete the “Claimant statement” and “Authorization to obtain and release personal information to a third party” forms and send it to UL Mutual office. The “Attending physician’s statement” form will have to be provided to your medical specialist and be sent to us once completed. Make sure your physician indicates an accurate diagnosis and how your health statement restricts your capacity to work. Your physician must also list all courses of treatment you may be following (surgery, medication, physiotherapy, etc.).

What will be the next steps?

If some documents are missing to proceed with your claim, we will send you a letter indicating the additional documents required for analysis.

When will I receive the reimbursement or follow-up?

When all required medical documents will be received, we will answer you within the following 5 business days.

Claim request following an accidental fracture

How to make a claim request following an accidental fracture?

  • Contact your financial security advisor; or
  • Contact our customer service; or
  • Visit the Personal insurance section of the UL Mutual website. Under this tab, select “Claims & Forms” and reach the Fracture section. Click on “Claim Form – Accidental Fracture” to access a 3-page document. Complete the “Claimant’s statement” and “Authorization to obtain and release personal information to a third party” forms and send it to UL Mutual office with the written report of the radiologist describing the fracture. The “Attending physician’s statement” form will have to be provided to the physician seen after the accident and be sent to us once completed.

Claim request following an accident

How to make a claim request following an accident?

  • Contact your financial security advisor; or
  • Contact our customer service; or
  • Visit the Personal insurance section of the UL Mutual website. Under this tab, select “Claims & Forms” and reach the Accident section. Click on “Claim Form – Accident Insurance” to access a 2-page document. Complete the “Claimant’s statement” and “Authorization to obtain and release personal information to a third party” forms and send it to UL Mutual office.

What will be the next steps?

If some documents are missing according to your type of claim, we will send you a letter indicating the additional documents required for analysis.

Claim request following the loss of a member, loss of sight or paralysis caused by an accident

How to make a claim request following the loss of a member, loss of sight or paralysis caused by an accident?
  • Contact your financial security advisor; or
  • Contact our customer service; or
  • Visit the Personal insurance section of the UL Mutual website. Under this tab, select “Claims & Forms” and reach the Accident section. Click on “Claimant's Statement – Accidental Dismemberment, Accidental Loss of Sight or Paralysis Resulting from an Accident” to access a 4-page document. Complete the “Claimant’s statement” and “Authorization to obtain and release personal information to a third party” forms and send it to UL Mutual office. The “Attending physician’s statement” form will have to be completed by your medical specialist and be sent with the complete medical file fulfilled following the accident.
What will be the next steps?

If some documents are missing according to your type of claim, we will send you a letter indicating the additional documents required for analysis.

Claim request following a job loss

How to make a claim request following a job loss?
  • Contact your financial security advisor; or
  • Contact our customer service; or
  • Visit the Personal insurance section of the UL Mutual website. Under this tab, select “Claims & Forms” and reach the Loss of employment section. Complete the “Claimant’s Statement in Case of Loss of Employment” and send it to UL Mutual office with your last employment record.

Claim request following a critical illness

How to make a claim request following a critical illness?

  • Contact your financial security advisor; or
  • Contact our customer service; or
  • Visit the Personal insurance section of the UL Mutual website. Under this tab, select “Claims & Forms” and reach the Critical illness section. Click on “Claimant's Statement - Critical Illness” to access a 3-page document. Complete the “Claimant’s statement – critical illness” and “Authorization to obtain and release personal information to a third party” forms and send it to UL Mutual office. Then, click on “Confidential Medical Certificate - Critical Illness” to access a 2-page document. The “Confidential medical certificate” form will have to be provided to your medical specialist and be sent to us with your complete medical file.
What will be the next steps?

If additional medical documents are required, we will send you a letter indicating the missing documents.

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